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When is the best time to move?
If you have a choice, it is recommended that you avoid the summer months, the end
of the month, or the end of the year. These periods are when the heaviest demands
are place on our vehicles and personnel.
However, Young Moving & Storage will work with your schedule and set up your move
when it is most convenient for you.
When should I call a moving company?
The more notice you can give, the more likely that Young Moving & Storage will be
able to meet you preferred schedule. We recommend at least four to six weeks’ notice,
if possible. However, we understand that some circumstances require that you move
on a short notice. Young Moving & Storage will work with you to accommodate your
schedule as closely as possible.
Do I need an estimate?
Yes. A pre-move survey is necessary to determine the approximate cost of your move
and the amount of space your goods will occupy on our van. A Young Moving & Storage
certified estimator will provide you with a cost free, no obligation, in-house survey.
Once the in-house survey is completed, we will compute the approximate cost and
provide you with a written Estimate/Order for Service.
What is a binding estimate?
A binding estimate or binding cost of service specifies in advance the precise cost
of the move based on the services requested, or deemed necessary at the time of
the estimate. Binding estimates are valid for the time period specified, up to 60
days.
If you add items to be moved or require additional services such as packing,
between the time of the estimate and the time of your move, there will be additional
charges. An addendum specifying these additional charges will be prepared for your
signature.
How much will my move cost?
Unless you have been given a binding estimate, the exact cost of your move cannot
be determined until after your shipment has been loaded on the van and weighed.
If additional services are requested or become necessary after loading and weighing,
additional charges will be incurred. Basic transportation charges depend on the
actual weight of your goods and the distance they will travel. The total cost will
include these transportation costs, any charges for Full-Value Coverage (see "Am
I Protected Against Loss Or Damage While My Goods Are In Transit?"), plus charges
for any "accessorial" services (such as packing and unpacking) performed by Young
Moving & Storage at your request. These charges are based on "tariff" rate schedules
(see below).
What is a tariff?
This is the list of rules, regulations, available services and resulting charges
used by all motor carriers which provide interstate transportation of household
goods. The tariffs are published by the Household Goods Motor Carrier Bureau and
include various services. The tariffs are available for your inspection upon request.
How and when should I pay?
Tariff provisions require that all charges be paid before your shipment is unloaded
at destination (unless prior arrangements have been made for later billing).
Payment for your shipment can be made by one of the following methods: cash, traveler's
check, money order or cashier's check. Most van lines accept all major credit cards
as well. However, if you are moving within the same state, please check with your
counselor for acceptable forms of payment. Personal checks are not accepted. All
payment forms apply to both binding and non-binding estimates.
If you have received a non-binding estimate and your actual moving costs exceed
the estimate, you will be required to pay no more than 110% of the estimated cost
at delivery. Should your actual costs exceed the estimate by more than 10%, you
will be given 30 days after delivery to pay the amount over 110%.
Payment of estimated charges plus 10% does not apply if goods are delivered into
storage. If storage at destination (storage-in-transit) is necessary, all transportation
charges must be paid at time of delivery of the shipment to the warehouse. You will
then be assessed storage charges based on the applicable rates set forth in our
tariff. Storage charges are due at the time your shipment is delivered.
Am I protected while my goods are in transit?
Yes, but how much protection you have and its cost to you depend upon the "valuation"
program - Full-Value Coverage. The valuation option you select determines the basis
upon which any claim will be adjusted and establishes the maximum liability. The
liability for loss or damage is based upon tariffs, as well as federal laws and
regulations, and has certain limitations and exclusions. Valuation is not insurance;
it is simply a tariff-based level of motor carrier liability.
Released Rate Liability - Basic Coverage
With this type of valuation, the maximum liability for loss or damage to any article
in the shipment is 60 cents multiplied by the weight of the article. This is the
basic liability level and is provided at no charge.
Full-Value Coverage
Under this protection plan, if your articles are lost or damaged while in our care,
they will either be repaired or replaced with like items, or a cash settlement will
be made for the current market replacement value, regardless of the age of the item.
Items of "Extraordinary Value"
"Articles of extraordinary value" refers to items having a value of more than $100
per pound. All "articles of extraordinary value" in your shipment must be listed
on the High-Value Inventory form (this form will be given to you by your salesperson).
Following is a partial list to help you identify items that might fall under this
classification: jewelry, furs, art and coin collections, crystal, figurines, antiques,
Oriental rugs, precious stones or gems, china and silverware.
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Phone: (800) 446-2615 |
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Fax: (804) 379-5689 |
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E-mail: sales@youngmoving.com |
Young Moving & Storage
200 Wylderose Court
Midlothian, VA 23113
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The process was very good overall. The crew, Jermaine, Raye, Brian and Steve made
our experience much less stressful. The packing and shipping team did a great job!
Luis Lubo
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